Technical support for the esemanage.net mobile device management and deployment services
esemanage.net support is delivered using remote technology, email and telephone. We are dedicated to providing a great experience using our service which means that we will use knowledge of your requirements to pre configure the MDM server for your specific requirements.
Esemanage.net will advise, plan, configure and test for your mobile environment by working closely with your deployment teams and building on our experience with the Alcatel UC client requirements.
Training is provided on a one to one basis where we will guide and demonstrate the esemanage.net platform using remote web technology.
Contacting technical support:
Email: support@e-s-e.co.uk
Phone: +44 1276 607350
Service Hours:
- Mobile Device Management application – continuous availability
- 9am to 5:30 pm CET Monday - Friday for User Assistance requests
- 9am to 5:30 pm CET Monday - Friday for incidents
- Excludes UK National Holidays
- English Language Support only
- email sales@e-s-e.co.uk for adding or removing user licenses
(CET = Central European Time)
Service Levels:
- Availability to the Customer of the mobile device management service – 5 working days from receipt of purchase order
- User Assistance requests – remote response within 4 hours
- Incident response within 4 hours
Options:
- The option for a dedicated instance of the mobile device management application and server at additional charge to the Customer
- The option for Remote device control (available as an option, with or without applying to the whole device estate at time of set-up)
Service Coverage
The attached document shows the geographical coverage for esemanage.net
Terms and Conditions:
esemanage.net is provided as a service and therefore licence terms and agreements apply.
The agreement documents are available as downloads and include:
Payment terms:
Deployment service: One-off payment in advance
MDM service (including deployment: 3 monthly (quarterly) in advance
Standard payment currency is Euro unless agreed in advance by specific agreement
Payment due within 30 days from invoice date
Contact Us
If you have any queries or would like to sign up to our services feel free to call us on +44 1276 607350 during office hours. Alternatively click here to complete the contact form on our main website.